SMS Terms and Conditions

SMS Terms & Conditions

Effective Date: 6/15/2023
Company: Black Mountain AC LLC DBA Black Mountain Cooling

These SMS Terms & Conditions apply to text messages sent by Black Mountain AC LLC DBA Black Mountain Cooling, “Black Mountain Cooling,” “we,” “us,” or “our.”

By opting in to receive text messages from Black Mountain Cooling, you agree to these SMS Terms & Conditions.

1. SMS Program Description

Black Mountain Cooling may send SMS and/or MMS text messages related to:

Appointment scheduling and confirmations.
Service reminders.
Technician arrival updates.
Estimate, invoice, or payment link notifications.
Customer service follow-up.
Maintenance reminders.
Promotions, seasonal offers, and marketing messages, when permitted by law and with appropriate consent.

2. Consent to Receive Messages

By providing your mobile phone number and opting in, you consent to receive recurring text messages from Black Mountain Cooling at the phone number provided.

Messages may be sent using an automatic telephone dialing system, automated technology, or other messaging systems.

Consent to receive marketing text messages is not required as a condition of purchasing any goods or services from Black Mountain Cooling.

3. Message Frequency

Message frequency may vary based on your service requests, appointments, account activity, communication preferences, and promotional campaigns.

4. Message and Data Rates

Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages. Please contact your mobile carrier for details about your messaging plan.

5. Opt-Out Instructions

You may opt out of receiving text messages from Black Mountain Cooling at any time by replying:

STOP

After you send STOP, we will process your opt-out request and stop sending SMS messages to that phone number, except for a confirmation message or other communication legally permitted or required.

You may also request to opt out by contacting Black Mountain Cooling at:

602-606-8866

6. Help Instructions

For help with SMS messages, reply:

HELP

You may also contact Black Mountain Cooling customer service at:

602-606-8866

7. Customer Responsibility

By opting in, you certify that:

You are the account holder for the mobile number provided, or
You have permission from the account holder to enroll that number in Black Mountain Cooling’s SMS messaging program.

You agree to notify Black Mountain Cooling if your mobile number changes or is no longer in your possession.

8. No Sensitive Payment Information by Text

Please do not send credit card numbers, card security codes, banking information, or other sensitive payment information by text message.

Black Mountain Cooling accepts card payments only through approved secure payment methods.

9. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery is subject to effective transmission by your wireless carrier and is outside Black Mountain Cooling’s control.

10. Privacy

Your privacy is important to us. Please review our SMS Privacy Policy for information about how we collect, use, protect, and share information related to our text messaging program.

Black Mountain Cooling does not sell, rent, or share SMS opt-in information or text messaging consent with third parties for their marketing purposes.

11. Program Changes or Termination

Black Mountain Cooling may modify, suspend, or terminate its SMS messaging program at any time.

We may also update these SMS Terms & Conditions from time to time. Updated terms will be posted on our website with the effective date shown above or with a revised effective date.

12. Contact Information

For questions about these SMS Terms & Conditions, please contact:

Black Mountain AC LLC DBA Black Mountain Cooling
Phone: 602-606-8866
Website: BlackMountainCooling.com