Effective Date: 6/15/2023
Company: Black Mountain AC LLC DBA Black Mountain Cooling

Black Mountain AC LLC DBA Black Mountain Cooling “Black Mountain Cooling,” “we,” “us,” or “our” respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect information related to our text messaging program.

By opting in to receive text messages from Black Mountain Cooling, you agree to receive SMS and/or MMS messages from us as described below.

When you opt in to receive text messages from Black Mountain Cooling, we may collect:

Your mobile phone number.
Your name and contact information.
Your service address, appointment details, service history, or customer account information.
Your text message responses or communication preferences.
Technical information related to message delivery, such as message status, timestamps, and carrier information.

We do not request or authorize customers to send credit card numbers, card security codes, banking information, or other sensitive payment information by text message.

We may use SMS messaging to communicate with you about:

Appointment scheduling and confirmations.
Service reminders.
Technician arrival updates.
Estimate, invoice, or payment link notifications.
Customer service follow-up.
Maintenance reminders.
Promotions, seasonal offers, and marketing messages, when you have provided appropriate consent.

We may also use SMS information to manage customer service, maintain business records, improve our operations, and comply with legal or regulatory obligations.

You may opt in to receive text messages from Black Mountain Cooling by submitting a form, checking an opt-in box, verbally requesting text communication, signing up online, or otherwise providing your mobile number and consent to receive messages.

Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

Message frequency may vary depending on your service needs, appointments, account activity, and communication preferences.

Message and data rates may apply.

You may opt out of receiving text messages from Black Mountain Cooling at any time by replying:

STOP

After you reply STOP, we will process your request and stop sending text messages to that number, except where a follow-up message is legally permitted or necessary to confirm the opt-out.

You may also contact us directly at 602-606-8866 to request removal from SMS communications.

For help with SMS messages from Black Mountain Cooling, reply:

HELP

You may also contact us at:

Black Mountain Cooling
Phone: 602-606-8866
Website: BlackMountainCooling.com

We do not sell, rent, or share your SMS opt-in information or text messaging consent with third parties for their marketing purposes.

We may share information with trusted service providers only as necessary to operate our business and provide messaging services, such as SMS platforms, customer communication tools, scheduling software, payment processors, or other vendors that support our services.

Text messaging originator opt-in data and consent will not be shared with third parties for purposes unrelated to providing our services or administering our SMS program. This kind of language is commonly expected for 10DLC campaign approval. 

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, text messaging is not a fully secure communication method. Please do not send sensitive personal, financial, or payment card information by SMS.

We retain SMS-related information only for as long as reasonably necessary for business, customer service, legal, accounting, regulatory, or compliance purposes.

When information is no longer needed, we will delete, anonymize, or securely dispose of it in accordance with our business procedures and applicable law.

We may update this SMS Privacy Policy from time to time to reflect changes in our business practices, technology, messaging procedures, or legal requirements.

The updated version will be posted on our website with the effective date shown above or with a revised effective date.

For questions about this SMS Privacy Policy or our text messaging practices, please contact us:

Black Mountain AC LLC DBA Black Mountain Cooling
Phone: 602-606-8866
Website: BlackMountainCooling.com