Data Privacy Policy

---

At Black Mountain AC, we take your privacy very seriously. We are committed to protecting the personal information you share with us. 

Effective Date: 6/15/2023

1. Introduction

Black Mountain AC LLC DBA Black Mountain Cooling ("we," "us," or "our") is committed to protecting the privacy and confidentiality of personal data we collect, use, and process in the course of our business operations. This Data Privacy Policy outlines how we handle and protect personal information obtained from our customers, employees, contractors, and other individuals.

1. Personal Data Collection

We may collect various types of personal data, including but not limited to:

• Customer information: Names, contact details, addresses, payment information, and service requests.
• Employee information: Names, contact details, employment history, payroll data, and other relevant information.
• Contractor information: Names, contact details, certifications, licenses, and other necessary data.
• Website visitors: IP addresses, cookies, and usage statistics.

1. Purpose and Use of Personal Data

We collect and process personal data for the following purposes:

• Providing HVAC services and fulfilling customer requests.
• Managing employee and contractor relationships.
• Complying with legal obligations and industry regulations.
• Improving our products, services, and customer experience.
• Marketing and communication purposes (with consent, where required).

1. Data Retention

We will retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. We will securely dispose of personal data when no longer needed, ensuring compliance with applicable data protection regulations.

1. Data Security

We implement appropriate technical and organizational measures to safeguard personal data from unauthorized access, alteration, disclosure, or destruction. This includes but is not limited to encryption, access controls, regular system audits, and staff training.

1. Sharing and Disclosure of Personal Data

We may share personal data with third parties in the following circumstances:

• Service providers and subcontractors who assist us in delivering our services.
• Legal and regulatory authorities, as required by law or to protect our legal rights.
• Business partners or affiliates in the event of a merger, acquisition, or similar corporate transaction (with appropriate safeguards).

1. International Data Transfers

In transferring personal data to countries outside the jurisdiction where the data was initially collected, we will ensure appropriate safeguards are in place to protect the data as applicable laws require.

1. Individual Rights

Individuals have certain rights regarding their data, including the right to access, rectify, erase, restrict processing, and object to processing their personal information. Requests to exercise these rights should be made in writing, and we will respond by applicable laws.

1. Updates to the Privacy Policy

We may occasionally update this Data Privacy Policy to reflect changes in our practices or legal requirements. The revised policy will be available on our website, and we encourage you to review it periodically.

1. Contact Us

If you have any questions, concerns, or requests about this Data Privacy Policy or our data practices, please get in touch with us at Black Mountain Cooling 602-606-8866.